STUDIO POLICIES
 
Attendance/Cancellation Policy


For our Membership Students:  You are provided 40 lessons a year.  There will be a few weeks that the studio is closed (see your student portal for the calendar.)  Your teachers may cancel an additional 3 flex lessons without having to make those up.  If your teacher cancels any more than their 3 additional flex lessons they will either provide a substitute or a make up lesson within 30 days.  There will be NO makeup lessons for student cancellations.  If you must cancel a lesson, please do so on the student portal as soon as possible. For every 3 lessons missed a student may attend a monthly workshop or masterclass event at no charge as an alternative to a makeup lesson.  There will be no credits towards make up alternatives for lessons that are not cancelled through the portal (no shows).

If you need to change your lesson time or wish to stop your lessons, you must contact us by the 30th of the month.  Any change requests after the 30th of the month, will take affect after the 30th of the following month. 


 For students taking Drop-In Lessons.  You are able to cancel your lesson up to 48 hours before your lesson time via The Student Portal without being charged and with the ability to reschedule.  Any lessons canceled within the 48-hour window will be charged. If a lesson is cancelled by the teacher, there will be no charge.


 HYBRID LESSONS (IN PERSON / VIRTUAL). We offer hybrid lessons to accomodate the health and safety of our students and families.  Please note that due to the teacher's travel/performance schedules/quarantine requirements, a lesson may be converted to a virtual lesson.  A student may also choose to make a lesson virtual as long as they contact the teacher by the morning of the lesson.


 


Payment Policies

Lesson Fees will be charged the same amount monthly regardless of how many lessons are held in the month for students with a yearly membership. Students taking drop-in lessons will be charged per lesson.  The responsible party is expected to set up an automatic payment method on file through the student portal. 

If you have any questions regarding your invoice/payment method or have a financial hardship please reach out to Rebecca@themusikmakers.org.



Covid-19 Precautions and Procedures

If you plan on returning to in-person lessons, please read the following carefully!

Please do NOT attend your lesson, if you are feeling symptomatic at all (fever, cough, sore throat, body aches, congestion) OR if you have been exposed to Covid-19.  As an alternate, please contact your teacher and they will provide you with a virtual lesson during your lesson time instead.  
 
Please keep an eye on the Remind App for updates regarding Masks.

Upon arrival to the studio, please wait in your car until just before your lesson time.  You may then proceed to the back patio (for Studio A, Patio/Basement) or front porch (for Studio B) and wait until your teacher comes out to get you.  Families are expected to wait outside or in their cars until the lesson ends.  Students will be escorted back to the patio/porch after their lesson.  If they are minors, please be prompt upon pickup!  To decrease the number of people in and out of the studios, we are asking that if you want to observe your child’s lesson that you do so from the patio. We will keep the curtains open in both studios and when the weather is permitting windows will be open OR we will conduct lessons on the patio!


While there IS a bathroom on location, we are asking that students ONLY use it in an absolute emergency, so please try to have the student use the facilities BEFORE arrival to help with that.

Disinfecting the bathroom during the lesson will take away from the student’s learning time and we want to make the most of their time in the studio.

Each studio will have an Air Purifier and will be disinfected between students.

If there has been any exposure to Covid-19 within the studio, the studio will return to Virtual Lessons ONLY for 2 weeks and all families will be notified.

If at any time, a student wishes to return to Virtual Lessons, please notify Rebecca@themusikmakers.org.